Making a Complaint
Should you not be satisfied with the service you have received from us or with the products you have, please contact us at: info@gyasiwahfinancialservices.co.uk
Your views are important to us!
Gyasiwah financial services is committed to responding promptly and fairly to any complaints or expressions of dissatisfaction from our customers.
Our aim is always to satisfactorily resolve any complaint at the earliest opportunity, so please help us by following these guidelines.
We keep records of all complaints that we receive. They provide us with valuable feedback, telling us how we can improve our services.
Your views are important, so please make them known to us. The complaint investigation is free of charge.
What will we do next?
Our aim is to provide a satisfactory solution as speedily as possible. We will endeavour to sort out the problem there and then. In some cases further investigation may be required, in which case we will try to provide an answer as soon as possible following the receipt of your complaint.
What happens if you remain dissatisfied?
Our final response will provide details of how you may escalate your complaint if you remain dissatisfied following the outcome of our investigation. It will also give you details of any rights of referral you may have to an ombudsman service, arbitration scheme, or dispute resolution scheme.
The BVRLA also offer a conciliation service, the details of which can be found here: bvrla.co.uk/advice/guidance/using-bvrlas-conciliation-service
Contact details
107 Cheapside, London, EC2V 6DN
Telephone: 020 3423 5111
info@gyasiwahfinancialservices.co.uk